HELP CENTER
Let us know how we may help you?
Popular Searched Questions
How do I request a quote?
You can request a quote through:
Our online quote form
Email: b2bprinthub@gmail.com
Phone: 929-528-2911
For faster service, include quantity, size, material, finishing, and your deadline.
Do you offer rush orders?
Yes. Rush services are available for many products. Additional fees may apply depending on job complexity and turnaround requirements.
Can I place wholesale or reseller orders?
Absolutely. We support designers, agencies, sign shops, brokers, and other print providers. Wholesale pricing is available upon account approval.
📂 File Setup & Design Guidelines | What file formats do you accept?
We accept:
PDF (recommended)
JPG / PNG
AI, EPS, PSD (with fonts outlined or included)
What are the bleed and safe zone requirements?
For most products:
Bleed: 0.125" on all sides
Safe Zone: Keep text 0.125" inside the cut line
If you’re unsure, we can prepare your file for you.
Do you offer graphic design services?
Yes — our design team can assist with:
- Logo design
- Brand identity creation
- Print layout & file prep
- Marketing collateral design
🕒 Production Times | What are standard turnaround times?
Typical production times:
- Business Cards: 2–4 business days
- Flyers/Posters: 1–3 business days
- Signs & Banners: 1–5 business days
- Apparel: 5–10 business days
- Custom projects: varies based on scope
Turnaround begins after final artwork approval and payment.
What if I need something same-day?
Depending on workload and product type, same-day service may be available. Contact us directly for urgent requests.
🚚 Shipping & Pickup | Where can I pick up my order?
Orders can be picked up at our Queens, NY facility. You will receive a confirmation email once your order is ready.
Do you deliver or ship?
Yes, we offer:
- Local delivery (Queens, Brooklyn, Manhattan, Bronx, Long Island)
- Nationwide shipping
Shipping fees vary based on weight and destination.
💳 Payment & Billing | What payment methods do you accept?
- Credit/debit cards
- Zelle
- Bank transfer
- Business accounts (upon approval)
Do you require deposits?
Custom or high-volume projects may require a 50% deposit before production
🔧 Reprints, Proofs & Quality Assurance | Do you provide proofs before printing?
Digital proofs are included on all custom jobs. Production begins once you approve the proof.
What if there is an error or quality issue?
If an issue is caused by our production process, we will reprint at no charge. If the issue is related to customer-supplied files (missing bleed, wrong resolution, typos), reprint fees may apply.
🪧 Signage & Installation | Do you provide installation services?
Yes, for:
- Storefront signs
- Window vinyl
- Vehicle lettering
- Indoor/outdoor business signage
Installation quotes depend on location and complexity.
Can you survey my location?
Yes. We offer on-site measurements and consultations for signage projects.
🤝 Business & Wholesale Accounts | What benefits come with a business or reseller account?
- Lower wholesale pricing
- Priority production
- White-label shipping
- Dedicated account manager
Contact us to apply.
📞 Need More Help?
Our support team is here to assist with anything you need.
- Email: b2bprinthub@gmail.com
- Phone: 929-528-2911
- Hours: Monday–Saturday, 10AM–7PM EST
- Location: Queens, New York
Any other questions?
We’re here to help. You can contact us: Weekdays: 10 am to 7:30 pm PT, Weekends: Sat: 10 am to 5:00 pm.
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